MOBILE SUPERVISOR

Revision Date: 29.09.2018

v.4.0.1

CHAPTER 1: GENERAL INFORMATION ABOUT MOBIVISOR

BASIC MANAGEMENT STEPS

In this chapter, the following issues are analysed;

In this chapter, information about the general structure and the usage of the system is given. As part of elucidating of this chapter, signing in to application, software properties, information about the screens and usage of the pages will be declared

Explained Subjects About Chapter in This Document

Information about the access, usage and user experience of the Mobile Device System will be given in this section of the document.

  1. Meeting with the IOTIQ Mobile Device Management System and Adaptation. Information about the accessing the application, understanding of the system, logging into system and usage of the system after installing the application will be given in this section.

  2. Organisation System of the Mobile Device Management System Screens. In order to use the MDM fastly and actively application menu and screen organization system should be known. In this context, systematic of management screens created for this application and general structure of the system will be explained in this section.

  3. Screens and Modüles of the IOTIQ Mobile Device Management System. In this section, all screens of the system one by one will be detailed and which page is used for what kind of operations will be explained. While created screens is explaning, which points is important for engaging the system will be explained.

You will understand which operations are realized by using which pages of MDM software, after the explanation mentioned in this chapter. Therefore, it is required that you pay attention to the naming that refers to in this chapter in order to fully understand subjects given and explained in detail in other chapters.

Meeting with the IOTIQ Mobile Device Management System and Adaptation

Information about the accessing the application, understanding of the system, logging into system and usage of the system after installing the application will be given in this section.

Firstly, how the user will login into the installed Mobile Device Management System will be described.

Mobile Device Management System is a web based application and it can be used just by using whichever web browser.

Organisation System of the Mobile Device Management System Screens

In order to use the MDM fastly and actively application menu and screen organization system should be known. In this context, systematic of management screens created for this application and general structure of the system will be explained in this section.

MDM System consists of main modules and forms belonging to these modules, projection screens. These parts can be reachable through MDM system.

Screens and Modules of the IOTIQ Mobile Device Management System

In the last section of this chapter, all screens of the system one by one will be detailed and which page is used for what kind of operations will be explained. While created screens is explaning, which points is important for engaging the system will be explained.

In the tables below, modules and screens, which create the MDM system, are founded. Operations that are done in that module and pages will be explained shortly in this table. Short descriptions will be explained in detail.

Detailed Tables of the Screens and Modules of the System:

| Chapter | Brief information about the screen | |------ | ------ | | USER PROFILE SETTING (Chapter 2) | | | Edit Profile | Edit his/her own profile | | Change Password | Change his/her own password | | Themes | Change application theme | | | | | USERS (Chapter 3) | | | Add User | | | Adding Internally | Added a user manually | | Ldap Adding | Add an LDAP User | | CSV Adding | Add users via CSV upload | | User List | List and delete users | | Edit User | Details of a users | | Web Action Logs | Web user action logs | | | | | ROLES (Chapter 4) | | | Add Role | Adding a new role | | Role List | List and delete roles | | Edit Roles | Role details and assigning | | | | | POLICIES (Chapter 5) | | | My Locations | List, add/edit and delete locations | | New | Adding a new location | | Show on Map | Showing location on map | | Edit | Editing location | | Criteria | List, add/edit and delete criteria | | New | Adding a new criteria | | Policies | List, add/edit and delete policies | | New | Adding a new policy | | Assign Policies to Users | | | Assign Policies to Devices | | | Firewall | | | Violations | | | Apns | | | Call Blacklists | | | Exchange Configs | | | IOS Lost Messages | | | Kiosk Modes | | | Passcode Policies | | | SharedDeviceConfigurations | | | Simcard Numbers | | | Single App Modes | | | Wallpapers | | | Web Content Filters | | | Wifi Configs | | | Permission Grant States | | | | | | APPLICATIONS (Chapter 6) | | | Add| Adding a new application | | Edit| Editing an application | | Details| Details of an application | | Android | Adding Android applications | | IOS | Adding IOS applications | | Lists | List, add/edit and delete applications | | Installations | Installed and sent applications | | Blacklists / Whitelists | Application blacklist and whitelist | | Application Backups | Mobile app backups and restoring | | | | | MESSAGING (Chapter 7) | | | Broadcasting | Sending bulk messages | | Messaging | Sending/receiving messages | | | | | CONFIGURATIONS (Chapter 8) | | | General Device Configuration | The default device configs | | Default VPN Connection | | | E-Mail Connections | | | Device-Specific VPN | Device-specific VPN | | Create a New VPN | Adding a new VPN | | Select Devices for a VPN | | | | | | DEVICES (Chapter 9) | | | Enrolled Devices Main Page | The enrolled device statistics | | Enrolled Devices | Listing enrolled devices | | Manage | Managing an enrolled device | | Actions | Device command actions | | Statistics | Device statistics | | Location Requests | | | Installed Apps | | | Policies | Managing single device policies | | | | | COMMANDS (Chapter 10) | | | Commands | Device commands and their statuses | | | | | GROUPS (Chapter 11) | | | Groups | | | New Group | | | Group Details | | # CHAPTER 2: USER PROFILE SETTINGS

Edit Profile

Edit Profile page is used in order to change profile information.

Change Password

Changing Password page is used to change user logging password.

LDAP Settings

You can add ldap users to your system from ldap tab of the add user page by searching ldap user and simply click save button.Which fields in ldap correspond to which fields in your system is determined in Field Mappings tab . To illustrate , if you choose "mail" for "UserName Fields" , you should sign in with ldap mail in your system because your username field matches with mail of the ldap directory item.Similarly , you can set fields (putting commas between them) to construct display name.

From any tab you can save whole settings by clicking save button , and also you can test your settings for each tab .

Setting Theme

Themes page is used to change theme of the system.

CHAPTER 3: USERS

Add Users

Add User page is used in order to add new users. New user can be added in two different way. One of these is adding internally which supports user to add user information manually, the other one is LDAP (Lightweight Directory Access Protocol) which supports user to add user LDAP users by searching easily.

Internal Adding

LDAP Adding

CSV Adding

Users List

Users List page is used in order to list the added users. In this page user information can be edited, deleted and role can be added to selected user.

Delete User

Edit User

WEB ACTIONS

Web Actions screen is opened by following the "Users -> Actions" steps from menu. .

“IP, User Name, URL, Action, Date, Data” log information belonging to the registered users are listed in the opened screen.

Filtering operation for any user and any action can be realized by entering data into the “User, Action, URL and IP” fields located on the table.
# CHAPTER 4: ROLES

Add New Role

Roles

Edit Role

Delete Role

Set Role

Edit Role

CHAPTER 5: POLICIES

My Locations

Add New Location

Show On Map

Edit

Delete

Criteria

Add Criteria

Delete

Policies

Add New Policy

Delete Policy

Policies >> Policies, step is followed and Manage Policies page is opened - Recorded policies are listed automatically

Assign Policies to Users

In order to delete assigned policies, bellowing steps should be followed

Firewall Rules

Listing Firewall Rules

Deleting a Firewall

Adding a Firewall

##Violations

Policies >> Violations, opens the interface which supports the logged in user to view violations.

Access Point Names

Call Blacklists

## Exchange Configurations

Policies >> Exchange Configurations, opens the interface which supports the logged in user to view exchange configurations.

IOS App Notification Settings

Policies >> IOS App Notification Settings opens the interface which supports the logged in user to view, list the IOS notifications.

Kiosk Modes

Policies >> Kiosk Modes, opens the interface which supports the logged in user to view Kiosk Modes.

Passcode Policies

Shared Device Configurations

Policies >> Shared Device Configurations, opens the interface which supports the logged in user to view shared device configurations.

Simcard Numbers

Policies >> Sim Card Numbers, opens the interface which supports the logged in user to view, list the system card numbers

Single App Modes

Policies >> Single App Modes, opens the interface which supports the logged in user to view Single App Modes.

Wallpapers

Policies >> Wallpapers, opens the interface which supports the logged in user to view wallpapers.

Web Content Filters

Policies >> Web Content Filters, opens the interface which supports the logged in user to view web content filters.

Wifi Configurations

Policies >> Wifi Configurations, opens the interface which supports the logged in user to view wifi.

Wifi Configurations

Policies >> Wifi Configurations, opens the interface which supports the logged in user to view wifi.

Permission Grant States

Policies >> Permission Grant States, opens the interface which supports the logged in user to view permission grant states.

This feature is ony supported on Android devices which are setup as "Device Owner" profile settings.

CHAPTER 6: APPLICATIONS

Add New App

Add New Application

Android Applications

iOS Applications

Application List

To install an application to any device or to uninstall an application from any device bellowing steps should be followed;

Delete Application

Edit Application

Application Details

Application Installations

Blacklists

Apps To Backup

Backup List

CHAPTER 7 : MESSAGING

Message Create

Messaging >> Messaging opens the interface which supports the logged in user to view, list the users.

CHAPTER 8: CONFIG

General Device Configuration

General Device Configuration

This page is opened by selecting "General Device Configuration" from tab menu in the configuration page

Default VPN Connection Configuration

This page is opened by selecting "Default VPN Connection Configuration" from tab menu in the configuration page

E-Mail Connection Configuration

This page is opened by selecting "E-Mail Connection Configuration" from tab menu in the configuration page

Updating MDM Agents

IOS Device Notification

This page is opened by selecting green Update button near "Update IOS Devices Under A Specific Version" header.

Android Device Notification

This page is opened by selecting green Update button near "Update Android Devices Under A Specific Version" header.

Statistics Tool Settings

Statistics Tool URL

A Statistics Tool URL:

Device-Specific VPN Settings

Create A New VPN

Select Devices For A VPN

Delete A VPN

System Settings

Config >> System Settings, opens the interface which supports the logged in user to view system settings.

CHAPTER 9: DEVICES

Devices

Device Locations

Listing Device Locations

Map Controls

Device Inventory

Here you can see all of your devices and each device's groups, apps, policies, etc. as a table.

Get Report (CSV): Download the table as a CSV file

Get Report (XLSX): Download the table as a Microsoft Excel XLSX file

Android Devices Menus

Actions

Actions: Devices >> Manage >> Actions, Actions button is clicked and actions are visible. In this page, some different commands are sent to the selected device.

Statistics

Statistics: Devices >> Manage >> Statistics, Statistics button is clicked to generate some statistics. User can generate it for different time slots.

Location Requests

Location Requests: Devices >> Manage >> Location Requests, Location Requests button is clicked to view all requests.

Installed Apps

Installed Apss: Devices >> Manage >> Installed Apps, Installed Apps button is clicked to view all installed applications.

Policies

Policies: Devices >> Manage >> Policies, Policies button is clicked to view and to edit added policies, and to add device features.

After finishing managing police settings "SAVE" button is clicked to record.

IOS Device Menus

Actions

Actions: Devices >> Manage >> Actions, Actions button is clicked and actions are visible. Some data entry and some different commands are sent to the selected device in this page.

Location Requests

Location Requests: Devices >> Manage >> Location Requests, Location Requests button is clicked to view all requests.

Installed Apps

Installed Apss: Devices >> Manage >> Installed Apps, Installed Apps button is clicked to view all installed applications.

SAMSUNG Device Menus

Actions

Actions: Devices >> Manage >> Actions, Actions button is clicked and actions are visible. In this page, some different commands are sent to the selected device.

Statistics

Statistics: Devices >> Manage >> Statistics, Statistics button is clicked to generate some statistics. User can generate it for different time slots.

Location Requests

Location Requests: Devices >> Manage >> Location Requests, Location Requests button is clicked to view all requests.

Installed Apps

Installed Apss: Devices >> Manage >> Installed Apps, Installed Apps button is clicked to view all installed applications.

Policies

Policies: Devices >> Manage >> Policies, Policies button is clicked to view and to edit added policies, and to add device features.

After finishing managing police settings SAVE button is clicked to record.

CHAPTER 10: COMMANDS

Command States

Processes of Commands

Some MDM commands sent to Android, iOS and W8 devices includes data in it, processes of this kind of commands is explained below.

Firstly command is created and state of this command will be “Not Sent” when the command is in database at Server. Command is sent to Notification server of “Android, iOS or W8” devices. Notification Server returns a response about validity of the sent message. If the response is positive then state of command changes as "At Push Server", or if the response is negative then state of command changes as "Push Server Error". Later, command is sent to device and command is committed by device. After device committed the command, send message to server. This message is categorized in 3 different states, these are “Success, Error and Malformed".

Processes of iOS Devices- MDM commands

Some MDM commands sent to iOS devices does not include data in it; therefore, device wants command from server itself. Processes of this kind of command is explained below.

Firstly command is created and state of this command will be “Not Sent” when the command is in database at Server. Command is sent to Notification server of “Android, iOS or W8” devices. Notification Server returns a response about validity of the sent message. If the response is positive then state of command changes as "At Push Server", or if the response is negative then state of command changes as "Push Server Error". Later, command is sent to device, information goes to device as it has a command. Device wants the command from server and state of the command is changed as “Transmitted”. Command is committed by device and the committed command message is send to server. This message is categorized in 3 different states, these are “Success, Error and Malformed”.

Device Commands Sent

CHAPTER 11: GROUPS

Users >> Groups opens the interface which supports the logged in user to view, list the groups.

New Group

Here you can create a new group. There are two ways:

Local Group: Enter a group name and click "Add" to create a group

LDAP Groups: If your LDAP settings are set correctly (See: Config -> LDAP Settings), LDAP groups are listed here. Click "Add Group" to add LDAP group to Mobivisor. Click "Add With Users" to add LDAP group and its users to Mobivisor.

Group Details

Selected group's details are shown and you can edit group's properties here. There are 5 tabs:

Users: To add a user to this group check the checkbox and to remove users from this group uncheck the checkbox then click "Save".

Applications: To add a application to this group check the checkbox and to remove applications from this group uncheck the checkbox then click "Save". "Added Applications" and "Removed Applications" sections may be displayed. You can click "Notify" or "Notify All" to notify group users' devices about these addition/deletions so the devices can install/uninstall apps.

Policies: Click "+Add" button to add a policy to the group. Click "x" button near the policy name in "Policies" section to remove the policy from the group.

Group: Change the group name then click "Save" button.

Administrators: To set a user as administrator of this group check the checkbox and to unset users as administrator of this group uncheck the checkbox then click "Save".